Nautilus® Commercial Equipment

For assistance with your commercial Nautilus® product:

Commercial Support & Service

Email: customerservice@nautilus.com
(Please allow 24-48 hours for a reply)
Phone:
1-800-NAUTILUS, option 3, 1, 3, then 2
1-800-628-8458

Customer Service Hours:

Commercial Cardio Equipment:

• Monday - Friday, 7 AM - 4 PM Pacific time
• Saturday and Sunday, closed.

Commercial Strength Equipment:

• Monday - Friday: 8 AM - 5 PM Eastern time
• Saturday and Sunday: closed.

Other Helpful Links:
(Commercial Equipment)

• Dealer/Retailer Warranty Q&A
• Find a Sales Representative
• Gym Planner
• Turn-key Circuit Programming

Nautilus® Home Equipment

For assistance with your home Nautilus® product:

Email: csnls@nautilus.com
(Please allow 24-48 hours for a reply)
Phone: 1-800-NAUTILUS
(1-800-628-8458) option 3, then 2

Customer Service Hours:

• Monday - Friday: 6:00AM - 5:00PM PST
• Saturday and Sunday: closed.

Other Helpful Links:
(Home Equipment)

• Where To Buy
• Nautilus® Owners Manuals
• StairMaster® Owners Manuals
• Product Registration
• Product Warranties
• Consumer Warranty Q&A
• Returns and Exchanges
• Satisfaction Guarantee
• Check Your Financing Account Online